Privacy: We know you value your privacy. We will ask for only the minimum amount of information necessary to process your order. All online forms are securely encrypted to prevent theft of your personal information. We will not share this information with other marketing companies. We will only give the information necessary to process your order to outside companies, such as the manufacturer, the transporter and your credit card company, if you charge your order. Beyond this, all information stays safely with us. From time to time you may receive communications from us after you have established a relationship.
Tax Free Purchases: Your purchases will not be charged sales tax, except on shipments made to New York State.
Accuracy: Please call us and ask questions before you buy. We try to be knowledgeable about all the products we sell. If we do not have an answer, we will contact the manufacturer to get you the best information. Please discuss all aspects of the products design and capabilities before purchasing to determine the suitability of each product to your needs. The contents of this site are only a representation of the products offered for sale, and while every effort is made to keep photos and text current and accurate, L.A. Sales, Inc. will not be held responsible for, omissions, typographical errors and for changes and modifications made by manufacturers, as they see fit. Most descriptions are edited and condensed from descriptions and specifications provided by the manufacturers.
Payment: We cheerfully accept MasterCard, Visa, American Express and checks as payment. To protect your account from fraud, purchases made by credit card must be shipped to the address to which the credit card is billed. Selected accounts may be granted open account status with terms subject to the sole discretion of L.A. Sales, Inc. L.A. Sales, Inc. reserves the right to determine acceptable payment terms in all cases. Checks returned by the purchaser's bank, for any reason, will subject the purchaser to a $30 processing fee.
Warranties: We only sell products that are new and carry the manufacturers standard US warranty. Warranties for all products differ according to the manufacturer. Please ask about specifics. Warranties, if they exist, are provided by each products manufacturer and all decisions regarding the enforcement of warranties, repairs, exchanges and refunds are at the sole discretion of the manufacturer. L.A. Sales, Inc. neither extends nor implies any additional warranty beyond that provided for by the manufacturer.
Shipping: We will work to get your purchase to you in the most convenient way possible. Please discuss suitable options for delivery of your purchase. In many cases we can arrange for: expedited production and shipping, liftgate delivery, inside delivery, 24 hour notification before delivery, pick-up of freight at local terminal or factory. Many smaller items will ship by UPS, FedEx Ground or the US Post Office. Items too large for those carriers, will be shipped by a suitable trucking company. Provisions must be made by the purchaser to unload the freight when it arrives, as the trucker is under no obligation to unload freight. There will be additional freight charges, if redelivery is necessary due to the purchaser being unprepared to accept freight upon its arrival. If the purchaser is unable to accept delivery in a timely fashion after being notified by the trucker that the order is ready for delivery, additional charges may be due for storage.
Inspection of Order: We try to get your order to you correctly and undamaged, but occasionally problems can occur. You, or your agent, must inspect all packages in the presence of the driver upon delivery and reject any delivery showing signs of shipping damage. Products showing signs of damage and accepted by you, or your agent, must be signed for, on the shipping receipt, as "RECEIVED DAMAGED" and noting the exact description of the damage. If it is not possible to fully inspect at the time of delivery, write "CONDITIONAL ACCEPTANCE PENDING FINAL INSPECTION" on the shipping documents. In any case, failure to note damage at time of delivery, in writing, may result in the denial of your claim against the freight carrier. If damage is noted, notify L.A. Sales immediately. Save all packing material for inspection by carrier, if damage is claimed. By accepting a delivery, you or your agent accept the responsibility of placing a freight claim with carrier, if damage has occurred.
Returns and Cancellations: We understand that occasionally a purchase does not work out, due to no fault of the manufacturer. We will work with you to arrange your return to the manufacturer. Returns, credits and exchanges are possible in most cases, but are subject to those policies extended by the manufacturer of each product. We reserve the right to charge a 5% cancellation fee on orders canceled after the day the order was taken, to cover the cost of credit card processing fees, as long as the item has not yet shipped. Retain all packing materials and return merchandise in the original carton. The original packing material will afford the merchandise the best protection in transit, if it is still usable. Most products are subject to a restocking charge, if returned prepaid, to the manufacturer, in original condition. In all cases, freight is not refundable. Please retain your shipping documents to prove your return. We strongly recommend that all items being returned be insured against loss or damage by the carrier. Products to be returned, for any reason, must be authorized by the manufacturer, through L.A. Sales, Inc. in advance, and returned to the manufacturer directly. All products returned to L.A. Sales, Inc., will be refused. Cancellations, refunds or exchanges of special order and custom-made items will not be allowed by any manufacturer. No returns will be allowed by any manufacturer after 30 days from receipt by the customer. L.A. Sales reserves the right to issue store credit on returns, if allowed, after 30 days at the sole discretion of L.A. Sales. If returned merchandise and the original packaging are returned damaged, modified, incomplete or show signs of installation, the manufacturer will deduct from the credit that amount necessary to restore the product to new condition. The manufacturer may also elect to reject the return, if reconditioning the product is impossible, impractical or exceeds the value of the return. In all cases, please inquire as to the specific policies of each individual manufacturer before ordering, as the policies and procedures for each differs and their individual policies are ultimately what need to be followed.
General: This site is the property of KitchenBath.com, a division of L.A. Sales, Inc. The names "KitchenBath.com", "KitchenBath", "iKitchenBath.com" and "iKitchenBath" are registered trademarks of L.A. Sales, Inc. No portion of this site may be copied, except as needed, by the customers of this site, for their own personal use, and only as an aid in purchasing products shown. Violators of the applicable copyright laws will be subject to criminal prosecution and civil action.